Shipping policy
Processing Your Order
Once you have placed your order, a confirmation email will be sent to your email address. Please keep this email as proof of your purchase.
Shipment Processing Time
Processing time refers to the time it takes for our team to prepare your order for shipping.
After payment is received, all orders are processed within 5-7 business days. Team Majestyfy will contact you if, for any reason, there are delays.
Shipping Rates and Estimated Delivery Times
Team Majestyfy aims to get your order to you as soon as possible, and upon completing your order, you will be given an estimated delivery time. Delivery times are estimated from the date of shipment, rather than the date your order was placed. Estimated arrival dates are not guaranteed; things like weather and other unforeseen circumstances may impact delivery time.
Parcel Post (Australia-wide)
- Same state: 2-4 business days
- Interstate: 3-6 business days
Express Parcel Post (Australia-wide)
- Same state: 1-2 business days
- Interstate: 1-3 business days
Note – At this time, Majestyfy does not ship internationally.
Tracking Options
Team Majestyfy aims to provide transparency throughout the whole ordering process. Once your order is confirmed and shipped, you will receive tracking information,
Missing or Lost Packages
There can be a few reasons why a package gets lost or becomes a delivery exception. We suggest first checking with a neighbour, or your local post office, and checking all the common courier hiding spots. If these attempts are unsuccessful, please contact Team Majestyfy to report missing or lost packages.
If your tracking information shows your parcel as delivered but you have not received it, please contact us as soon as possible so we can assist with investigating the delivery with the shipping carrier.
We encourage customers to report missing or lost parcels within 30 days where possible, as delays in reporting may affect our ability to investigate the delivery with the carrier. Nothing in this policy excludes or limits any rights you may have under the Australian Consumer Law.
Damages
We take care to package your order securely before it leaves Majestyfy. If your order arrives damaged, please contact us as soon as possible at majestyfy24@outlook.com with your order number and photos of the damaged item and packaging.
We will review the issue and work with you to arrange an appropriate resolution. We may also lodge an enquiry or claim with the shipping carrier where applicable.
Nothing in this policy excludes or limits any rights you may have under the Australian Consumer Law.